Returns & Refunds

Medicines cannot generally be returned

For your safety, medicines and other dispensed healthcare products generally cannot be returned once they have left the pharmacy. Because storage conditions outside our control cannot be verified, returned medicines cannot be resold or re-dispensed. Please check your order carefully before completing your purchase, and ask our pharmacist if you are unsure about a product.

Damaged or incorrect items

If an item arrives damaged, or you receive something different from what you ordered, we will put it right. Contact us as soon as possible — ideally within 48 hours of receiving your order — and keep the item and its packaging. We will arrange a replacement or a refund, depending on the situation and your preference.

How to request a return or refund

1. Contact us with your order number — through our contact page, by phone on +255 716 221 692, or on WhatsApp.
2. Describe the issue and, if possible, share a photo of the item and packaging.
3. Our team will confirm the next steps, including how the item should be returned or collected if needed.

Refund timing

Once a refund is approved, how quickly the money reaches you depends on your original payment method. Cash payments are typically refunded directly, while refunds through other channels may take longer depending on the provider. We will confirm the expected arrangement when your refund is approved.

Questions?

Visit us at Benjamin Tower, Azikiwe Street, Posta, Dar es Salaam, or contact us — we are happy to help.